Signing up for Insurance

Click this link to sign up for insurance and use the promo code Synthswap10.

We’ve partnered up with I’M SOUND, a specialist music insurer from the insurance company Mannheimer Versicherung AG. We’ve managed to get a really neat deal that gives you full coverage for your gear for the next year from signing up, so not only for the duration of a rental event.

During the soft launch phase, you’ll be able to get any instruments or gear insured for the next 12 months for 1,35% of the value of the gear (20€ minimum contribution net) + 19% tax. The insurance policy covers your gear while it’s being rented out through Synth Swap, but also for your personal use throughout the next 12 months, including performance use wherever you might go (abroad included)!

This is a very good deal that’s only available to our customers. The same policy normally has a 71,40€ minimum contribution and costs 2% of the value of your gear in case of commercial rental cover.

Signup is really easy - all you need to do is fill a form where you specify the total combined value of the items you’d like to get insurance for. Since the minimum contribution of 20€ (per year) covers items worth about 1500€, we recommend choosing that as the minimum sum to be insured.

The full insurance policy is available for you to review here. Please note that when you sign up through us, commercial insurance will be added to this policy. Moreover, you don’t have to worry about the deductible - we reserve this as a security deposit from borrowers.

Basically almost any accident/issue, apart from small wear and tear and natural disasters. Have a look at the full policy to find out more.

You are the policy holder and have a direct customer relationship with Mannheimer AG, the parent company behind I’M Sound.

In order for us to be able to mediate any potential disputes between lenders and borrowers, we ask both you and the borrower to document the current condition of the gear in the beginning and the end of a rental event.

We kindly ask you to take photos of the device from all angles, showing the current physical condition. We also ask you to record a short video where you have the device powered on and quickly demonstrate that key features are working.

Please upload these photos and videos here both within 24 hours before a rental event starts, and within 24 hours of a rental event ending.

Please contact us right away after you notice a problem. It’s important that you check the condition of year gear as soon as possible after getting it back.

We will first mediate the situation between you and the borrower, and attempt to get the borrower to compensate for any damages. If we can’t get the borrower to comply and can’t draw enough of a compensation for you from their security deposit, we’ll assist you in filing an insurance claim with I’M Sound.

Please do not file insurance claims for any items you’ve already received compensation from the borrower (this is insurance fraud, and that’s a very naughty thing to do).

Technically yes, there is a deductible in your insurance contract with I’M Sound. You will never have to pay for this though for any damage related to a rental event via Synth Swap, since we reserve a security deposit from the borrower, equal to at least the amount of the deductible. In case you have to file an insurance claim, we’ll send the deposit for you to cover for the deductible part.

You can easily increase the maximum covered amount by sending an email to info@musikversicherung.com and asking for this. You’ll only pay for the difference relative to the increased coverage, no minimum fees here :)

Yes, the policy renews automatically at the end of the 12 month conract period, unless cancelled 3 months in advance.

Please note that you can't terminate the contract prematurely due to the „loss of risk“.

We were exploring both options with our partners and came to the conclusion that at this stage, a fully integrated insurance solution (where Synth Swap holds the policy) would have become unsustainably expensive, meaning we would have had to charge the sorts of fees that you would not like to pay for our services.

Downside of this arrangement: You have to sign up for the policy yourself.

Upside: We’ve got an amazing deal that covers your gear for basically any damage for the next 12 months for a great price + you’ll get a nice 15% discount voucher for the Synth Swap store as well :)